Refund policy

You have 30 days from the day you receive your order to request a return.

Damaged, defective or wrong item. Email us at contact@vael.mx with your order number and a photo of the issue. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back.

Change of mind. We accept returns of unused items in their original packaging. Email us first at contact@vael.mx so we can give you the return address. Return shipping is paid by the customer. Once we receive and inspect the item, we'll refund the price you paid.

Refunds. Refunds go back to your original payment method within 5 to 10 business days after the return is approved.

Orders that don't arrive. If your order hasn't arrived 30 days after purchase, contact us and we'll resolve it with a reshipment or a full refund.